Digital Operational Analyst

Digital Chennai, India Chetpet


Description

Digital Operational Analyst
Location   :  Chennai, India
Required Language : English
Employment Type : Permanent
Seniority Level : Associate
Travel : <10%
Position Overview
The Digital Operational Analyst is responsible for working with all stakeholders in the digital team to create and maintain a real-time view of all KPMs related to Operations current, to communicate these KPMs efficiently and to ensure we are acting on this data to consistently improve outcomes. 
Key Responsibilities
  • Creating and managing a digital Operational Dashboard:
    • Work with all key stakeholders to define the requirements for a digital Operational Dashboard (data sources, frequency of data collection, data processing, user interface, notifications).  Examples of Operational data include:
    • Azure cost per day
    • # of Gateways communicating
    • # and % of sensors communicating to Ackumen
    • SAP-BUPR link fidelity (yes or no)
    • SAP-Ackumen order confirmation link
    • Backend pricing tool to Ackumen fidelity
    • Dynamics to Ackumen fidelity
    • Performance of select pages in Ackumen
    • # of events per controller
    • # of alarms per controller (ACM, ABM, MCAi)
    • Telemetry backlog, alarm backlog, event backlog
    • % of time above x% memory usage
    • # of API calls
    • # of API calls x time per API execution for all APIs
    • # of API calls x time per API execution for the top API
    • Work with internal or external partners to build out the dashboard. 
    • Start with manual data collection if needed, but work to automate both the data collection, processing, and follow up actions over a period of time.
    • Ensure the dashboard is used to improve the operations of the digital team (up time, performance, cost, errors etc.) by working with stakeholders.
    • Communicate the key metrics (like software quality and performance) to the entire digital team on a timely basis via department meetings, emails or other means of communication. 
    • Vendor management
      • Take ownership for all vendor management activities including negotiation, SOW creation, VDDM creation, on-time invoice payments etc. 
      • Work with internal stakeholders to create Ackumen norms and Buckman software development processes.  Take ownership for communicating and enforcing these processes with internal associates and partners on an on-going basis.
      • Find reliable and high quality vendors through networking and set them up in our system.    
    • Ackumen Metrics
      • Take ownership for management of the Ackumen Metrics dashboard.  Work with key stakeholders including RDEMs and sales to ensure data is accurate.
    • Budget Management:
      • Manage the digital budget spend tightly in collaboration with PMO and CDO. 
      • Create and communicate an analysis of spend amounts and trends to help effectively manage costs.
    • Assist the PMO as needed
      • Help manage the GEM process. 
      • Help manage the Custodian process evaluation (KPMs creation and calculations) 
      • Help with creating an agenda and running the monthly digital team meeting.
Qualifications
      • Bachelor’s degree in Chemical Engineering or a related field. 
      • Experience with project management, especially, formal training (e.g. Project Management Professional (PMP) certification) is preferred.
      • Comfort with technology tools for dashboarding
      • A common sensical and practical approach and personality to work with stakeholders to get things done
      • Excellent written and verbal communication skills.
      • Strong leadership and team management abilities.
      • Strong problem-solving skills and attention to detail
     
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