Digital Operational Analyst
Description
Digital Operational Analyst
Location : Chennai, India
Required Language : English
Employment Type : Permanent
Seniority Level : Associate
Travel : <10%
Required Language : English
Employment Type : Permanent
Seniority Level : Associate
Travel : <10%
Position Overview
The Digital Operational Analyst is responsible for working with all stakeholders in the digital team to create and maintain a real-time view of all KPMs related to Operations current, to communicate these KPMs efficiently and to ensure we are acting on this data to consistently improve outcomes.
Key Responsibilities
- Creating and managing a digital Operational Dashboard:
- Work with all key stakeholders to define the requirements for a digital Operational Dashboard (data sources, frequency of data collection, data processing, user interface, notifications). Examples of Operational data include:
- Azure cost per day
- # of Gateways communicating
- # and % of sensors communicating to Ackumen
- SAP-BUPR link fidelity (yes or no)
- SAP-Ackumen order confirmation link
- Backend pricing tool to Ackumen fidelity
- Dynamics to Ackumen fidelity
- Performance of select pages in Ackumen
- # of events per controller
- # of alarms per controller (ACM, ABM, MCAi)
- Telemetry backlog, alarm backlog, event backlog
- % of time above x% memory usage
- # of API calls
- # of API calls x time per API execution for all APIs
- # of API calls x time per API execution for the top API
- Work with internal or external partners to build out the dashboard.
- Start with manual data collection if needed, but work to automate both the data collection, processing, and follow up actions over a period of time.
- Ensure the dashboard is used to improve the operations of the digital team (up time, performance, cost, errors etc.) by working with stakeholders.
- Communicate the key metrics (like software quality and performance) to the entire digital team on a timely basis via department meetings, emails or other means of communication.
- Vendor management
- Take ownership for all vendor management activities including negotiation, SOW creation, VDDM creation, on-time invoice payments etc.
- Work with internal stakeholders to create Ackumen norms and Buckman software development processes. Take ownership for communicating and enforcing these processes with internal associates and partners on an on-going basis.
- Find reliable and high quality vendors through networking and set them up in our system.
- Ackumen Metrics
- Take ownership for management of the Ackumen Metrics dashboard. Work with key stakeholders including RDEMs and sales to ensure data is accurate.
- Budget Management:
- Manage the digital budget spend tightly in collaboration with PMO and CDO.
- Create and communicate an analysis of spend amounts and trends to help effectively manage costs.
- Assist the PMO as needed
- Help manage the GEM process.
- Help manage the Custodian process evaluation (KPMs creation and calculations)
- Help with creating an agenda and running the monthly digital team meeting.
Qualifications
- Bachelor’s degree in Chemical Engineering or a related field.
- Experience with project management, especially, formal training (e.g. Project Management Professional (PMP) certification) is preferred.
- Comfort with technology tools for dashboarding
- A common sensical and practical approach and personality to work with stakeholders to get things done
- Excellent written and verbal communication skills.
- Strong leadership and team management abilities.
- Strong problem-solving skills and attention to detail
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